From AgileApps Support Wiki
Revision as of 09:30, 4 July 2019 by
- Design Concepts
- Object Capabilities
- Global Design Resources
- More Information
|Case Management Objects
|The fundamental components of the case management system.
|Different kinds of cases sharing common functionality.
|Multi Step Tasks
|Ad Hoc processes created dynamically by users.
|Use your corporate logo and colors.
|Access an application on a mobile device.
|Link to specific pages from emails and applications.
|Take multiple actions at the click of a button.
|Add snippets of text to an email. Include variables.
|Rules and Rule Sets
|Respond to record events, timer events, and scheduled events using if-condition-then-take-action procedures, with zero programming.
|Interactively design a flowchart of user tasks, approvals, and automated activities.
|Automate data interchange with external web services
|External Data Sources
|Use a Web Service to display related records retrieved from an external data store.
|Define Service Level Agreements, specifying objectives and escalations.
|Determine when a new task owner gets a notification message.
|Test your automations to make sure they're working.
|Create cases and record comments from incoming messages. Reply with a click.
|Allow registered users and guests to create cases, interact with your user community, and/or access your knowledge base.
|Create cases and respond using Facebook.
|Send data from a remote site.
|Custom overview using a variety of Widgets.
|Pre-formatted messages with template variables.
|Formatted output: HTML, PDF, Word, PowerPoint.
|Summarize data in platform objects.
|Pie charts, bar charts, graphs.
|Advanced reports using database queries and joins.
|Building a Dynamic Case Management Application in the AgileApps Cloud (pdf)
|Customizing the ServiceDesk application in the AgileApps Cloud (pdf)
|Creating a Database Application