Difference between revisions of "Designers Index"
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{| cellpadding="3" class="tight-rows vertical_left_bar" | {| cellpadding="3" class="tight-rows vertical_left_bar" border="1" | ||
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| colspan="3" | '''Fundamental Capabilities''' | | colspan="3" | '''Fundamental Capabilities''' | ||
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| || width=" | | || width="103px"| [[Cases Object]] | ||
| Records in this object represent Cases. | | Records in this object represent Cases. | ||
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| Add snippets of text to an email. Include variables. | | Add snippets of text to an email. Include variables. | ||
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| || [[Rules and Rule Sets|Rules and | | || [[Rules and Rule Sets|Rules and Rule Sets]] | ||
| Respond to record events, timer events, and scheduled events using if-condition-then-take-action procedures, with zero programming. | | Respond to record events, timer events, and scheduled events using if-condition-then-take-action procedures, with zero programming. | ||
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| Tables of records and other displays. | | Tables of records and other displays. | ||
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| || [[ | | || [[Forms]] | ||
| How records are viewed and added. | | How records are viewed and added. | ||
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Revision as of 03:00, 16 May 2013
Basics
- Design Concepts
- Object Capabilities
- Validations for safety
- Indexes for speed
- Record Locators for searching
- Global Design Resources
- More Information
- Sequential Topic Index
-- an A to Z introduction - Designer HowTo Guides
- Sequential Topic Index
Design Elements
| Fundamental Capabilities | |||
| Cases Object | Records in this object represent Cases. | ||
| Tasks Object | Records in this object are user Tasks. | ||
| Case Types | Different kinds of cases sharing common functionality. | ||
| MultiStep Tasks | Ad Hoc processes created dynamically by case agents. | ||
| Automation | |||
| Macros | Take multiple actions at the click of a button. | ||
| Quick Text | Add snippets of text to an email. Include variables. | ||
| Rules and Rule Sets | Respond to record events, timer events, and scheduled events using if-condition-then-take-action procedures, with zero programming. | ||
| Process Models | Interactively design a flowchart of user tasks, approvals, and automated activities. | ||
| SLAs | Define Service Level Agreements, specifying objectives and escalations. | ||
| Channels | |||
| Email Channel | Create cases and record comments from incoming messages. Reply with a click. | ||
| Service Portal | Allow registered users and guests to create cases, interact with your user community, and/or access your knowledge base. | ||
| Twitter Channel | Create cases and respond using Twitter. | ||
| Facebook Channel | Create cases and respond using Facebook. | ||
| Web Forms | Send data from a remote site. | ||
| Interface | |||
| Views | Tables of records and other displays. | ||
| Forms | How records are viewed and added. | ||
| Custom Form Actions | Buttons the user can press. | ||
| Web Tabs | The tabs a user sees in the application. | ||
| Presentation | |||
| Dashboards | Custom overview using a variety of Widgets. | ||
| Email Templates | Pre-formatted messages with template variables. | ||
| Document Templates | Formatted output: HTML, PDF, Word, PowerPoint. | ||
| Reports | Summarize data in platform objects. | ||
| Charts | Pie charts, bar charts, graphs. | ||
| Database Views | Advanced reports using database queries and joins. | ||
| Learn More | |||
| System Development |
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