Difference between revisions of "ServiceDesk application"
From AgileApps Support Wiki
imported>Aeric |
imported>Aeric |
||
| Line 1: | Line 1: | ||
The | The {{HD}} application is an example of a ''Dynamic Case Management'' system--one that evolves with you as your processes mature, and which allows for ''ad hoc'' procedures (([[Multi Step Tasks]]) to be created when existing processes don't quite fit. | ||
''Learn more:'' | ''Learn more:'' | ||
To find out more about working with | To find out more about working with {{HD}}, see: | ||
:* Using the [[Agent Portal]] | :* Using the [[Agent Portal]] | ||
:* Viewing and working with [[Cases]] | :* Viewing and working with [[Cases]] | ||
| Line 11: | Line 11: | ||
:* The [[Welcome]] page for the Case Management platform. | :* The [[Welcome]] page for the Case Management platform. | ||
You may also want to consult the pages in the [[:Category:{{HD}} application]]. | You may also want to consult the pages in the [[:Category:{{HD}} application|{{HD}} application category]]. | ||
<noinclude> | <noinclude> | ||
[[Category:{{HD}} application]] | [[Category:{{HD}} application]] | ||
</noinclude> | </noinclude> | ||
Revision as of 00:24, 6 June 2013
The ServiceDesk application is an example of a Dynamic Case Management system--one that evolves with you as your processes mature, and which allows for ad hoc procedures ((Multi Step Tasks) to be created when existing processes don't quite fit.
Learn more: To find out more about working with ServiceDesk, see:
- Using the Agent Portal
- Viewing and working with Cases
- Configuring and Using the Service Portal
To find out more about designing your own Case Management application, see:
- Designers Index
- The Welcome page for the Case Management platform.
You may also want to consult the pages in the ServiceDesk application category.