Difference between revisions of "URL Addresses"
From AgileApps Support Wiki
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===Accessing Contacts using Phone Numbers=== | ===Accessing Contacts using Phone Numbers=== | ||
:This pattern goes to a [[Contacts]] record in the [[ServiceDesk application]]: | :This pattern goes to a [[Contacts]] record in the [[ServiceDesk application]]: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_phone/{phoneNumber}</nowiki></tt> | ||
::where the phone number has no spaces or punctuation characters. | ::where the phone number has no spaces or punctuation characters. | ||
===Accessing Records=== | ===Accessing Records=== | ||
:This pattern goes to a case record: | :This pattern goes to a case record: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_cases/{caseNumber}</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_cases/{caseNumber}</nowiki></tt> | ||
:This pattern goes to a record in a specified object: | :This pattern goes to a record in a specified object: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_{objectID}/{recordID}</nowiki></tt> | ||
:: For [[System Objects]], object IDs are readable names. For other objects, they are alphanumeric identifiers. | :: For [[System Objects]], object IDs are readable names. For other objects, they are alphanumeric identifiers. | ||
===Accessing Tabs=== | ===Accessing Tabs=== | ||
These patterns go to the specified tabs in any application: | These patterns go to the specified tabs in any application: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_dashboard</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_dashboard</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_cases</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_cases</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_reports</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_reports</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_tasks</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_tasks</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_twitter</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_twitter</nowiki></tt> | ||
::: (If [[Twitter Search]] is configured.) | ::: (If [[Twitter Search]] is configured.) | ||
These go to the specified tabs in the [[ServiceDesk application]]: | These go to the specified tabs in the [[ServiceDesk application]]: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_accounts</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_accounts</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_contacts</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_contacts</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_articles</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_articles</nowiki></tt> | ||
These go to [[Service Portal]] tabs in the ServiceDesk application: | These go to [[Service Portal]] tabs in the ServiceDesk application: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_portal/articles</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_portal/articles</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_portal/community</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_portal/community</nowiki></tt> | ||
===URLS Available to Service Portal Users=== | ===URLS Available to Service Portal Users=== | ||
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====Cases==== | ====Cases==== | ||
:These patterns go to the Cases tab and to specific cases, respectively: | :These patterns go to the Cases tab and to specific cases, respectively: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_cases</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_cases</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_cases/{caseNumber}</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_cases/{caseNumber}</nowiki></tt> | ||
====Community Thread==== | ====Community Thread==== | ||
:This pattern goes to a community conversation: | :This pattern goes to a community conversation: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_portal/community/{threadID}</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_portal/community/{threadID}</nowiki></tt> | ||
====KnowledgeBase Article==== | ====KnowledgeBase Article==== | ||
:This pattern goes to a knowledgebase article: | :This pattern goes to a knowledgebase article: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_portal/articles/{articleID}</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_portal/articles/{articleID}</nowiki></tt> | ||
</blockquote> | </blockquote> | ||
Revision as of 19:21, 25 April 2014
These URL Address patterns can be pasted into an email or used as a link from external applications.
- See also: Quick Links
Accessing Contacts using Phone Numbers
- This pattern goes to a Contacts record in the ServiceDesk application:
- https://{{domain}}/networking/servicedesk/index.jsp#_phone/{phoneNumber}
- where the phone number has no spaces or punctuation characters.
Accessing Records
- This pattern goes to a case record:
- https://{{domain}}/networking/servicedesk/index.jsp#_cases/{caseNumber}
- This pattern goes to a record in a specified object:
- https://{{domain}}/networking/servicedesk/index.jsp#_{objectID}/{recordID}
- For System Objects, object IDs are readable names. For other objects, they are alphanumeric identifiers.
Accessing Tabs
These patterns go to the specified tabs in any application:
- https://{{domain}}/networking/servicedesk/index.jsp#_dashboard
- https://{{domain}}/networking/servicedesk/index.jsp#_cases
- https://{{domain}}/networking/servicedesk/index.jsp#_reports
- https://{{domain}}/networking/servicedesk/index.jsp#_tasks
- https://{{domain}}/networking/servicedesk/index.jsp#_twitter
- (If Twitter Search is configured.)
These go to the specified tabs in the ServiceDesk application:
- https://{{domain}}/networking/servicedesk/index.jsp#_accounts
- https://{{domain}}/networking/servicedesk/index.jsp#_contacts
- https://{{domain}}/networking/servicedesk/index.jsp#_articles
These go to Service Portal tabs in the ServiceDesk application:
- https://{{domain}}/networking/servicedesk/index.jsp#_portal/articles
- https://{{domain}}/networking/servicedesk/index.jsp#_portal/community
URLS Available to Service Portal Users
These patterns can be used by external customers to go to specific Service Portal entries in the ServiceDesk application.
Cases
- These patterns go to the Cases tab and to specific cases, respectively:
- https://{{domain}}/networking/servicedesk/index.jsp#_cases
- https://{{domain}}/networking/servicedesk/index.jsp#_cases/{caseNumber}
Community Thread
- This pattern goes to a community conversation:
- https://{{domain}}/networking/servicedesk/index.jsp#_portal/community/{threadID}
KnowledgeBase Article
- This pattern goes to a knowledgebase article:
- https://{{domain}}/networking/servicedesk/index.jsp#_portal/articles/{articleID}