Difference between revisions of "Dynamic Case Management application"
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All DCM apps share an extensive set of features, over and above those provided by a [[Database Application]]: | All DCM apps share an extensive set of features, over and above those provided by a [[Database Application]]: | ||
:* | :* Create a new case from incoming emails, using the [[Email Channel]] | ||
:* ... | |||
{{Note|The [[ServiceDesk application]] is a specialized DCM app for handling trouble tickets that provides additional features for customer support. (However, an organization can have only one ServiceDesk application, while it can have as many Dynamic Case Management applications and [[Database | {{Note|The [[ServiceDesk application]] is a specialized DCM app for handling trouble tickets that provides additional features for customer support. (However, an organization can have only one ServiceDesk application, while it can have as many Dynamic Case Management applications and [[Database application]]s as it likes. | ||
:''Learn more:'' [[ServiceDesk Features]] }} | :''Learn more:'' [[ServiceDesk Features]] }} | ||
Revision as of 23:27, 7 August 2013
A Dynamic Case Management (DCM) application is one that evolves with you as your processes mature, and which allows for ad hoc procedures (Multi Step Tasks) to be created when existing processes don't quite fit.
Building a DCM App
Using the AgileApps Cloud platform platform, a fairly sophisticated Dynamic Case Management application can be built in a matter of days, and then evolved over time.
For a primer on the subject, see Template:^Build an App article
Features
All DCM apps share an extensive set of features, over and above those provided by a Database Application:
- Create a new case from incoming emails, using the Email Channel
- ...
Note: The ServiceDesk application is a specialized DCM app for handling trouble tickets that provides additional features for customer support. (However, an organization can have only one ServiceDesk application, while it can have as many Dynamic Case Management applications and Database applications as it likes.
- Learn more: ServiceDesk Features
