URL Addresses

These URL Address patterns can be pasted into an email or used as a link from external applications.

See also: Quick Links

Accessing Specific Records

This pattern goes to a case record:

https://{domain}/networking/servicedesk/index.jsp#cases/{caseNumber}

This pattern goes to a record in a specified object:

https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}

For System Objects, object IDs are readable names. For other objects, they are alphanumeric identifiers.

Accessing Tabs

These patterns go to the specified tabs in any application:

https://{domain}/networking/servicedesk/index.jsp#_dashboard

https://{domain}/networking/servicedesk/index.jsp#_cases

https://{domain}/networking/servicedesk/index.jsp#_tasks

https://{domain}/networking/servicedesk/index.jsp#_twitter

https://{domain}/networking/servicedesk/index.jsp#_reports

These go to the specified tabs in the ServiceDesk application:

https://{domain}/networking/servicedesk/index.jsp#_accounts

https://{domain}/networking/servicedesk/index.jsp#_contacts

https://{domain}/networking/servicedesk/index.jsp#_articles

These go to Service Portal tabs in the ServiceDesk application:

https://{domain}/networking/servicedesk/index.jsp#_portal/articles

https://{domain}/networking/servicedesk/index.jsp#_portal/community

Accessing a Community Thread

This pattern goes to a community conversation in the ServiceDesk application:

https://{domain}/networking/servicedesk/index.jsp#_portal/community/{threadID}

Accessing a Contact Phone Number

This pattern goes to a Contacts record in the ServiceDesk application:

https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}

where the phone number has no spaces or punctuation characters.

Accessing a KnowledgeBase Article

This pattern goes to a knowledgebase article in the ServiceDesk application:

https://{domain}/networking/servicedesk/index.jsp#_articles/{articleID}