Difference between revisions of "URL Addresses"
From AgileApps Support Wiki
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::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_articles</nowiki></tt> | ::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_articles</nowiki></tt> | ||
===Community Thread=== | These go to [[Service Portal]] tabs in the ServiceDesk application: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_articles</nowiki></tt> | |||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_community</nowiki></tt> | |||
===Accessing a Community Thread=== | |||
:This pattern goes to a community conversation in the [[ServiceDesk application]]: | :This pattern goes to a community conversation in the [[ServiceDesk application]]: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp# | ::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_community/{threadID}</nowiki></tt> | ||
===Contact Phone Number=== | ===Accessing a Contact Phone Number=== | ||
:This pattern goes to a [[Contacts]] record in the [[ServiceDesk application]]: | :This pattern goes to a [[Contacts]] record in the [[ServiceDesk application]]: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}</nowiki></tt> | ::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}</nowiki></tt> | ||
::where the phone number has no spaces or punctuation characters. | ::where the phone number has no spaces or punctuation characters. | ||
===KnowledgeBase Article=== | ===Accessing a KnowledgeBase Article=== | ||
:This pattern goes to a knowledgebase article in the [[ServiceDesk application]]: | :This pattern goes to a knowledgebase article in the [[ServiceDesk application]]: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp# | ::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_articles/{articleID}</nowiki></tt> | ||
Revision as of 02:30, 26 March 2014
These URL Address patterns can be pasted into an email or used as a link from external applications.
- See also: Quick Links
Accessing Specific Records
- This pattern goes to a case record:
- https://{domain}/networking/servicedesk/index.jsp#cases/{caseNumber}
- This pattern goes to a record in a specified object:
- https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}
- For System Objects, object IDs are readable names. For other objects, they are alphanumeric identifiers.
Accessing Tabs
These patterns go to the specified tabs in any application:
- https://{domain}/networking/servicedesk/index.jsp#_dashboard
- https://{domain}/networking/servicedesk/index.jsp#_cases
- https://{domain}/networking/servicedesk/index.jsp#_tasks
- https://{domain}/networking/servicedesk/index.jsp#_twitter
- https://{domain}/networking/servicedesk/index.jsp#_reports
These go to the specified tabs in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_accounts
- https://{domain}/networking/servicedesk/index.jsp#_contacts
- https://{domain}/networking/servicedesk/index.jsp#_articles
These go to Service Portal tabs in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_articles
- https://{domain}/networking/servicedesk/index.jsp#_community
Accessing a Community Thread
- This pattern goes to a community conversation in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_community/{threadID}
Accessing a Contact Phone Number
- This pattern goes to a Contacts record in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}
- where the phone number has no spaces or punctuation characters.
Accessing a KnowledgeBase Article
- This pattern goes to a knowledgebase article in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_articles/{articleID}