URL Addresses

From AgileApps Support Wiki
Revision as of 02:12, 26 March 2014 by imported>Aeric

These URL Address patterns can be pasted into an email or used as a link from external applications.

See also: Quick Links

Case Record

This pattern goes to a case record:
https://{domain}/networking/servicedesk/index.jsp#_/xx

Community Thread

This pattern goes to a community conversation in the ServiceDesk application:
https://{domain}/networking/servicedesk/index.jsp#_/xx

Contact Phone Number

This pattern goes to a Contacts record in the ServiceDesk application:
https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}
where the phone number has no spaces or punctuation characters.

KnowledgeBase Article

This pattern goes to a knowledgebase article in the ServiceDesk application:
https://{domain}/networking/servicedesk/index.jsp#_/xx

Object Record

This pattern goes to a record in a specified object:
https://{domain}/networking/servicedesk/index.jsp#_/xx