Activity History

From AgileApps Support Wiki
Revision as of 02:52, 12 February 2015 by imported>Aeric

When a record is displayed to the user, the activity history related to that record appears below it.

The activity history contains:

  • Email messages that were sent from the record form.
  • Messages received through the Email Channel (generally as a reply to a message that was sent).
  • The new old values of any Audited Fields
For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled.
Learn more: Field Audit Log Settings