About the Service Domain Prefix

From AgileApps Support Wiki
Revision as of 23:24, 16 September 2015 by imported>Aeric

If Tenant Subdomains are enabled in the platform, this value defines the service provider's subdomain. If they are not, then the prefix adds text to the domain name that happens to include a dot (period).

The prefix field accepts alphanumerics and the underscore.

Examples
Prefix for Service Domain Service Domain Domain URL(Read Only)
www.abc.com www.abc.com
xyz www.abc.com xyz.abc.com
xyz abc.com xyz.abc.com
Considerations
  • You already know that you use this URL to manage tenants:
http://{yourDomain}/networking/Service?t=1&targetpage=ViewPort.jsp
  • You can also access the platform in the same way that other tenants do, using a URL of this kind:
https://{yourPrefix}.{yourDomain}.com/networking/servicedesk/index.jsp
  • That URL gives you the ServiceDesk application and other applications, just like any other tenant.
Without Tenant Subdomains, you can still log in to the platform to access applications--but there can be no Service Portal. That capability exists only when there is distinctive a URL that no other tenant would use to log on. If Tenant Subdomains are not enabled, then all tenants use the same URL to log in.