Service Portal
From AgileApps Support Wiki
Revision as of 23:38, 1 November 2012 by imported>Aeric (Text replace - 'Service Desk' to 'Support Portal')
The Service Portal allows for both registered users and guests. The features that different users can access depends on the configuration choices made by Template:HDlink.
To visit the Service Portal, customers and other visitors use the same URL you visit when you log in.
Your configuration settings tell which kinds of users are allowed:
- Guests are visitors who can access Support Portal features without logging in
- Registered Users are visitors who can log in to access Support Portal features
- Internal Users are Case Agents and other support staff who work with the system to manage support cases