Version 10.0 Platform
From AgileApps Support Wiki
Revision as of 22:07, 7 June 2013 by imported>Aeric
See also: Previous Enhancements
Upcoming Enhancements
Ability to Create New Applications
- At the moment, a new Case Management application is created by customizing the (one and only) ServiceDesk application. That mechanism works fine for one application, but it doesn't let you have more than Case Management application at a time. What you need is the ability to create a new application, using an existing application as a template--cloning the application, in effect. That functionality is on the way.
Enhancements as of June, 2013
Multi Step Tasks
- Case Agents can now create an "ad hoc" process on the spot, by creating a Multi Step task while managing a case.
- Learn more: Multi Step Tasks
Role-based Process Control
- The ability to start and stop a given process can now be determined by a user's Role.
- Learn more: Process Settings
Custom Form Actions in Case Forms
- Action buttons can now be added to Case Forms, and to Forms created for entering and viewing records in other objects.
- Learn more: Custom Form Actions
Global View of Business Rules
- It is now possible to view all Business Rules defined for the current application.
- Learn more: All Business Rules
Rules for Import Events
- It is now possible to trigger rules when records are imported. Rules can be triggered by individual records, or by the import process as a whole.
- Learn more: Event Rules
Print Cases and Other Records
- When you're viewing a record and you open the list of Actions in the sidebar, you now have a Print option. You can choose the Form or Document Template to use for printing, choose Portrait or Landscape mode, and choose whether to save the document or view it online.
- Learn more: Use a Template to Print a Record