Difference between revisions of "What kind of application do you need?"
From AgileApps Support Wiki
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When you're building an application, the first decision you need to make is which ''kind'' of app to build. | When you're building an application, the first decision you need to make is which ''kind'' of app to build. | ||
Here is an overview of the different | === Different Kinds Application === | ||
Here is an overview of the different kinds of applications: | |||
:* [[ServiceDesk application]] | :* [[ServiceDesk application]] | ||
:: A specially-enhanced Dynamic Case Management app that is ideal for interacting with customers. | :: A specially-enhanced Dynamic Case Management app that is ideal for interacting with customers. | ||
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''Learn more:'' [[Types of Applications]] | ''Learn more:'' [[Types of Applications]] | ||
=== Different Kinds of Installation === | |||
In addition to running your application in the cloud, a large organization may want to take advantage of [[On-Premise Installation]]. | |||
Revision as of 00:25, 27 November 2013
When you're building an application, the first decision you need to make is which kind of app to build.
Different Kinds Application
Here is an overview of the different kinds of applications:
-
- A specially-enhanced Dynamic Case Management app that is ideal for interacting with customers.
- Since all of your customers access the same URL, you can have only one ServiceDesk application at a time.
Important: Some entries in the Application Catalog are customized versions of ServiceDesk. If you have one installed, you get a warning if you try to install another, because the second one will overwrite the first.
-
- A case is any unit of work that comes in the door--especially one that will pass through multiple hands before it is done.
- A DCM app is one that is optimized for that purpose.
- The Cases Object enables collaboration, and it keeps all pertinent information in one place.
- You can have as many DCM apps as you want.
-
- This is fundamental type of application, on which the others are built.
- If you need to store data and share it with others, use a Database app.
- You can have as many Database apps as you want.
Learn more: Types of Applications
Different Kinds of Installation
In addition to running your application in the cloud, a large organization may want to take advantage of On-Premise Installation.