Difference between revisions of "What kind of application do you need?"
From AgileApps Support Wiki
imported>Aeric |
imported>Aeric |
||
| Line 5: | Line 5: | ||
:: A specially-enhanced Dynamic Case Management app that is ideal for interacting with customers. | :: A specially-enhanced Dynamic Case Management app that is ideal for interacting with customers. | ||
:: Since all of your customers access the same URL, you can have only one ServiceDesk application at a time. | :: Since all of your customers access the same URL, you can have only one ServiceDesk application at a time. | ||
{{Important|Some entries in the ''Application Catalog'' are customized versions of ServiceDesk. If you have one installed, you'll get a warning if you try to install a another one, because the second one would overwrite the first.}} | |||
:* [[Dynamic Case Management application]] | :* [[Dynamic Case Management application]] | ||
| Line 16: | Line 18: | ||
:: If you need to store data and share it with others, use a Database app. | :: If you need to store data and share it with others, use a Database app. | ||
:: You can have as many Database apps as you want. | :: You can have as many Database apps as you want. | ||
''Learn more:'' [[Applications]] | ''Learn more:'' [[Applications]] | ||
Revision as of 01:15, 9 November 2013
When you're building an application, the first decision you need to make is which kind of app to build.
Here is an overview of the different application types:
-
- A specially-enhanced Dynamic Case Management app that is ideal for interacting with customers.
- Since all of your customers access the same URL, you can have only one ServiceDesk application at a time.
Important: Some entries in the Application Catalog are customized versions of ServiceDesk. If you have one installed, you'll get a warning if you try to install a another one, because the second one would overwrite the first.
-
- A case is any unit of work that comes in the door--especially one that will pass through multiple hands before it is done.
- A DCM app is one that is optimized for that purpose.
- The Cases Object enables collaboration, and it keeps all pertinent information in one place.
- You can have as many DCM apps as you want.
-
- This is fundamental type of application, on which the others are built.
- If you need to store data and share it with others, use a Database app.
- You can have as many Database apps as you want.
Learn more: Applications