Multi Step Tasks

About Multi Step Tasks

Like a Process, a Multi Step task can include User Tasks and Approval Steps. It can also branch backward to an earlier step when approval is refused, or forward to a later step. Just like a Process, each step in the Multi Step Task generates an entry for a designated user, either in the form of a task to carry out, or an approval to grant (or withhold) after reviewing case data.

Of course, a Multi Step Task doesn't include advanced features like parallel paths--but then, there is no need to create a flowchart (or Process Model), no need to define a Process as part of the Case Management system, and no need start the process using a Rule or an additional user action. Just create the Multi Step Task, and off you go!

Working with Multi Step Tasks

Creating a Multi Step Task

1. When viewing a case record, or a record in another object, click Add Task
2. In the dialog that appears, select Multi Step
3. Give this (miniature) process a Title
4. For each step:
   • Provide a Description for the task
   • Specify the User or Team assigned to carry it out
   • Optionally, specify a Due Date
   • Designate it as a User Step or an Approval Step
   • For an Approval Step, specify which Step is next, after a rejection.
     (The rejection can branch backward to an earlier step, or forward to a later one.)
5. To add additional steps, click [Add Step]
6. Click [Save].
   The underlying process is immediately launched. As each step is completed, the task for the next step is generated.

Completing Steps in a Multi Step Task

When viewing a case record or a record in another object:

• Tasks that are assigned to a specific user appear in the sidebar under My Tasks.
• Tasks that are assigned to a team appear in the section under it: More Tasks.

User Steps are accompanied by a [Complete] button.

Approval Steps are accompanied by buttons to [Approve] or [Reject].