Version 10.1 Platform

See also: Version 10.0 Platform (previous releases) All Release Notes

Coming Next

External Lookups using Web Services

External Lookup fields allow users to use a Web Service to select a record from an external database.

Learn more: Field Types, Web Services

New in the Docs

• Setting up Your Account (for when you're just getting started)
• HowTo:Create Cases from Mobile Devices
• HowTo:Send Messages to Multiple Recipients
• Working with Tasks#Working with Process Tasks (new section)
• ServiceDesk application#About ServiceDesk (new section)
• Case Analytics (the statistics-gathering feature of ServiceDesk)
• Application Testing
• Java Debugging Tips#Use a JSP Page to Test a Code Fragment (new section for developers)
• Creating Dynamic Case Management Apps (a new index page for PDF articles)
• Building a Dynamic Case Management Application in the AgileApps Cloud (pdf) updates:

• "Introduction to DCM" and "Choosing your development approach" were extracted to separate articles.
• __TBD: Modify the procedures and screen captures to reflect the improved naming-options.__
• __TBD: Add Web Service examples.__

17 Jan 2014

LDAP Integration

LDAP integration allows admins to manage enterprise users in a single location. On-premise installations will want to take advantage of this feature to automatically recognize LDAP entries as platform users, allowing the users to log in with their normal credentials, while automatic synchronization with the LDAP server keeps the platform up to date.

Learn more: LDAP Configuration

Language Packs

The platform interface can be presented in a variety of different languages, including French, Italian, German, and Spanish, as well as English. The choices available to users are determined by your Company Settings.

Learn more: Company Information#Available Language Settings

Note: For the AgileApps Cloud platform running in the public cloud, a support request must be filed to enable language choices other than English.

Post-Selection Javascript for Lookup fields

Javascript code can be executed after a Lookup target has been selected.

Learn more: Post Selection JavaScript

Specify Catalog Description and Icon when Publishing a Package

The icon and description that appear in the catalog can be specified when the package is published.

Learn more: Packages#Publish a Package

Post-Selection Javascript for Lookup fields

Javascript code can be executed after a Lookup target has been selected.

Learn more: Post Selection JavaScript

REST API Enhancements

• When uploading a file using the REST API, the isBase64Encodedquery parameter can be used to specify that the file contains encoded binary data.

Learn more: REST API:record Resource#Multipart Operations for Raw Data

• Use the appId query parameter to restrict a list of returned objects to those that are part of a specific application.

Learn more: REST API:object Resource##Retrieve all Objects

• When returning data for an enumerated field, the REST API:record Resource returns the field label in addition to the field value, using the XML attribute, displayValue.