CASE

Object ID

CASE

Available Fields

• Required Fields are highlighted, in italics

This state describes the default field property in a new instance of the platform. Users with appropriate Data Access Permissions can change field properties without notice.

• Additional fields may be returned. Such fields are generally intended for internal use, or for backward compatibility. Common fields intended for internal use include:

• CALL_ACTION
• VIEW_ACTION

Field Name	REST Search Name	Display Type	Description
record_id *	id	Number	Unique record identifier
owner_id *	owner_id	String	Unique identifier of the record's owner
owner_team_id *	owner_team_id	String	Unique identifier of record owner's team
date_modified *	date_modified	String	Date the record was last modified
date_created *	date_created	String	Date the record was created
created_id *	created_id	String	Unique identifier of the the user who created the record
modified_id *	modified_id	String	Unique identifier of the user who last modified the record
description	description	text	Description
account_id	account_id	Number	ID of the Account that this Case is related to
close_date	close_date	Date	Date when the case is closed
contact_id	contact_id	Number	ID of the Contact related to this Case
name	name	String	Case ID/Name
notify_status_change	notify_status_change	Boolean	Flag to notify when case status changes
origin	origin	String	Case Origin
priority	priority	String	Priority of the Case
project_id	project_id	String	ID of the Project related to this Case
reason	reason	String	Case reason
status	status	String	Case status (New, Closed, and so on.)
subject	subject	String	Case Subject
type	type	String	Case type (Issue, Feature Request, and so on)