Template Variables in Email Templates

Response Messages

This variables are available in Email Templates attached to a Case that has a record of the message that caused the Case to be created:

$__email_to_: The "to" line from the message.
$__email_from_: The "from" address from the message.
$__email_cc_: The "cc" (carbon copy) line from the message.
$__email_subject_: The subject line from the message
$__email_body_: The body of the message
$__email_reply_to_: The "replyTo" address from the message.
$__email_size_: The size of the message
$__email_headers_: The message headers (generally only used for error messages, or for debugging by programmers)

Task Messages

New/Edit Task Email

$due_date: Due date
$related_to: A record in the Related Object
$subject: Subject of the message
$description: Task Description
$user_time_zone: Time zone of the user who created the task
$view_details_url: URL to view details of the task
$created_by: Record Creator, the User that created the record

Task Completed Mail

$related_to: A record in the Related Object
$subject: Subject of the message
$description: Task Description
$created_by: Record Creator, the User that created the record
$status_change_date: Date that the task status changed to Completed
$new_status: New Status of the task
$old_status: Previous status of the task
$view_details_url: URL to view details of the task

Task Reminder Email

$view_details_url: URL to view details of the task
$mark_as_attempted_url: URL to mark the task as attempted
$mark_as_completed_url: URL to mark the task as completed
$due_date: Due date
$subject: Subject of the message
$action_type: Action type
$priority: Priority, Default: Normal, High, Low
$reference_name: Name of the object associated with this task
$contact_name: Name of contact associated with this task
$contact_phone: Phone number of the contact associated with this task
$contact_email: Email address of the contact associated with this task
$created_by: Record Creator, the User that created the record
$description: Description

Project Task Reminder Email

$view_details_link: URL to view details of the project task
$mark_as_completed_url: URL to mark project task as completed
$start_date: Start date
$subject: Subject of the message
$priority: Priority, Default: Normal, High, Low
$reference_name: Name of the project associated with this task
$created_by: Record Creator, the User that created the record
$description: Description

Send Note Email

$subject: Subject of the message
$description: Description
$Note: Body of the message
$reference_type: Name of the Related Object
$related_to: A record in the Related Object
$completed_date: Completion date
$view_details_url: URL to view details of the task/appoitment/activity

Appointment Messages

New/Edit Appointment Email

$start_date: Start date
$related_to: A record in the Related Object
$subject: Subject of the email message
$description: Description of the Appointment
$user_time_zone: Time zone of the user who created the appointment
$created_by: Record Creator, the User that created the record
$duration: Duration, in hours and minutes
$creator_email_id: Email address of the Record Creator
$reference_type: Name of the Related Object
$location: Location
$add_appointment_to_outlook_url: URL to add this appointment to Outlook

Appointment Reminder Email

$view_details_url: URL to view details of this appointment
$mark_as_attempted_url: URL to mark this appointment as attempted
$due_date: Due date
$subject: Subject of the message
$action_type: Action type associated with this appointment
$priority: Priority, Default: Normal, High, Low
$reference_name: Name of the object associated with this appointment
$contact_name: Name of contact associated with this appointment
$contact_phone: Phone number of the contact associated with this appointment
$contact_email: Email address of the contact associated with this appointment
$created_by: Record Creator, the User that created the record
$description: Description

Status Messages

Export Status Email

$backup_file_name: Name of backup file
$download_url: URL to download the backup file
$date_processing_started: Start date
$date_processing_completed: Completion date

Mass Operation Status Email

$secured_web_link: URL to Mass Operation status page
$operation: Name of operation
$object_name: Name of the object
$view_name: Name of the View
$status: Status
$date_processing_started: Start date
$date_processing_completed: Completion date
$total_processed_records: Count (number) of processed records
$ignored_records: Count (number) of ignored records
$is_ignore_reason_available: Is TRUE, if the reason is known
$ignore_reason: Reason that records were ignored (not processed)

Import Status Email

$file_name: Name of file to import
$total_records: Count (number) of records in the file
$processed_records: Count (number) of processed records
$added_records: Count (number) of new records added
$merged_records: Count (number) of records merged
$ignored_records: Count (number) of records ignored
$deleted_records: Count (number) of records deleted
$reject_reason: Reason for rejecting records
$status: Status
$date_created: Date created
$view_details_url: URL to view details of this import task

Report Status Email

$message

Body of the message

$subject

Subject of the message

For a Scheduled Report status notification, this is the Title of the schedule
When Emailing a Report, it is the subject configured from user interface

Translation Export Status Email

$translation_file_name: Name of file that contains the translations
$download_url: URL to download the file
$date_processing_started: Start date
$date_processing_completed: Completion date

Other Messages

Ownership Change Mail

$object_name

Name of the Object Type that of which ownership was changed

$reference_name

Name of the record to which ownership change was applied

In System Objects, this is the name of the record
In Custom Objects, this is the value of the Record Locator

$notes: Notes, if processed, at time of ownership ownership change
$creator_name: Name of the user who initiated the ownership change
$view_details_url: URL to view the details of the ownership change

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