Citizens Report
From AgileApps Support Wiki
The Citizens Report application serves as a centralized platform for efficiently managing non-emergency issues related to local services, like a 311 call. It enables citizens to report and track various concerns, such as maintenance requests, neighborhood issues, or service inquiries. This application streamlines the process of submitting and handling citizen reports, ensuring prompt attention and resolution by the relevant authorities. By utilizing the Citizens Report application, local governments can effectively manage and address community concerns, improving overall service delivery and citizen satisfaction.
Benefits
The Citizens Report application offers the following benefits:
- Customization: You have the flexibility to customize and enhance the business objects according to your specific requirements. This includes adding additional fields, forms, processes, business rules, reports, and dashboards to tailor the application to your needs.
- Email Integration: With minimal configuration, the application can be integrated with your email application, allowing you to accept issue reports directly through email. This streamlines the reporting process and ensures seamless communication with citizens.
- Request Tracking and Management: The application enables you to efficiently track, share, manage, and analyze the nature of requests. It also allows for automatic assignment of priorities based on the severity of the issue, ensuring timely and appropriate action.
- Streamlined Business Processes: The application streamlines and accelerates the business processes involved in dispatching agents and updating citizen requests. This improves operational efficiency and ensures prompt handling of reported issues.
- SLA Compliance: The application ensures rapid and effective response by incorporating Service Level Agreement (SLA) points. This helps to meet response time targets and deliver satisfactory services to citizens.
FAQ
- 1. Is this application free?
- Yes, it is included with your AgileApps subscription.
- 2. Can I customize this app?
- Yes, you can customize as per your requirements.