Difference between revisions of "Service Portal"
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The {{PAGENAME}} allows for both ''registered users'' and ''guests''. The features that different users can access depends on the configuration choices made by {{HDlink|Customizing the {{PAGENAME}}}}. | |||
To visit the {{PAGENAME}}, customers and other visitors use the same URL you visit when you log in. | |||
Your configuration settings tell which kinds of users are allowed: | |||
:* ''Guests'' are visitors who can access Service Desk features without logging in | |||
:* ''Registered Users'' are visitors who can log in to access Service Desk features | |||
:* ''Internal Users'' are Case Agents and other support staff who work with the system to manage support cases | |||
Revision as of 23:24, 1 November 2012
The Service Portal allows for both registered users and guests. The features that different users can access depends on the configuration choices made by Template:HDlink.
To visit the Service Portal, customers and other visitors use the same URL you visit when you log in.
Your configuration settings tell which kinds of users are allowed:
- Guests are visitors who can access Service Desk features without logging in
- Registered Users are visitors who can log in to access Service Desk features
- Internal Users are Case Agents and other support staff who work with the system to manage support cases