Open a Support Incident

If you have a question or issue regarding the platform, File a Support Case to get answers:

To Add and Submit a Support Case:

From any page, click the [Support] link; The Case view is displayed
Click the [New Support Case] button
In the Basic Information section, complete the following information:
Subject

Enter a description of the issue

Contact Phone No.

A telephone number where you can be reached

Case Type
The type of case you would like to submit; Choose one of the options in the list
- Issue – If there is an error or inaccurate content
- Change Request – A change you would like to see in our documentation
- Feature Request – A change you would like to see in the user interface or functionality
- Question – Any question you have about the documentation or instructions in the user interface
In the Description section, complete the following information:
Enter a Description of the problem, issue, feature request, or question (based on the Case Type you selected)
Optionally, attach a file to the record:
Click the [Choose File] button to open a window to your local disk drive; Navigate to the file folder and select a file to attach to the case, and enter a descriptive title for the file
Optionally, complete the information in the Notifications section:
To notify other members of your team about your support case, click the Lookup icon to select Additional Users to Notify
Click [Save] to submit the case

Options

After filing a support case, these actions become available:

[Add Comment] - Add additional comments about the case to assist the Support Team in resolving the issue
[Close Case] - When the issue or question is resolved, the case should be closed
[Grant/Revoke Access] - Help the Support Team to diagnose an issue; Grant access to your records for a limited period of time

Grant or revoke access to your data