Event Rules

{solution} > Case Types > {case type} > Action Events

Specify one or more Rule Sets to execute when any of the following actions are taken on a Case and specify the order in which they execute, if there is more than one:

• Case Created - A new Case is created.
• Case Updated - Data associated with the Case is modified.
• Case Deleted - A Case is deleted.
• Case Reopened - A closed Case is reopened.
• Case Owner Changed - Someone new becomes responsible for the Case.
• Activity Started - A specified Activity is started.
• Activity Completed - A specify Activity is finished.
• Document Added - A document of a specified type is added to a Case.

Considerations

• You can specify multiple Activity events, one for each type of Case Activity
• You can specify multiple Document Added events, one for each Document Type