Difference between revisions of "Customer Support Login"
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A [[Service Provider]]'s Customer support often needs to login to a tenant, so they can help with its configuration. The Customer Support Login lets them login as the admin user in the specified tenancy, to do that. | |||
{{permissions|Customer Support Login Permission|Login by Proxy to a Tenant}} | {{permissions|Customer Support Login Permission|Login by Proxy to a Tenant}} | ||
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#Navigate to the Tenant of interest | #Navigate to the Tenant of interest | ||
#In the Quick Links section, click the ''Customer Support Login'' link to login as this user | #In the Quick Links section, click the ''Customer Support Login'' link to login as this user | ||
#*This Login by Proxy is tracked in the [[ | #*This Login by Proxy is tracked in the [[Audit Log]], and is visible to the user | ||
#When the investigation is complete, click the ''Switch Back'' link to exit the Proxy Login and revert to your last login state | #When the investigation is complete, click the ''Switch Back'' link to exit the Proxy Login and revert to your last login state | ||
Latest revision as of 01:01, 9 July 2013
A Service Provider's Customer support often needs to login to a tenant, so they can help with its configuration. The Customer Support Login lets them login as the admin user in the specified tenancy, to do that.
Users that have the Customer Support Login Permission permission can Login by Proxy to a Tenant
To Login by Proxy to a Tenant:
- Open the Tenants object
- Navigate to the Tenant of interest
- In the Quick Links section, click the Customer Support Login link to login as this user
- This Login by Proxy is tracked in the Audit Log, and is visible to the user
- When the investigation is complete, click the Switch Back link to exit the Proxy Login and revert to your last login state