AgileApps Support Wiki

Difference between revisions of "Customer Support Login"

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A [{Service Provider]]'s Customer support team can better assist users when team members can login on behalf of a user in a customer tenancy, so they can navigate the platform with the user's configuration. All user permissions and privileges available to the user are granted to the customer support staffer who logs in by proxy.
A [[Service Provider]]'s Customer support often needs to login to a tenant, so they can help with its configuration. The Customer Support Login lets them login as the admin user in the specified tenancy, to do that.


{{permissions|Customer Support Login Permission|Login by Proxy to a Tenant}}
{{permissions|Customer Support Login Permission|Login by Proxy to a Tenant}}

Revision as of 19:56, 13 February 2012

A Service Provider's Customer support often needs to login to a tenant, so they can help with its configuration. The Customer Support Login lets them login as the admin user in the specified tenancy, to do that.

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Users that have the Customer Support Login Permission permission can Login by Proxy to a Tenant 

To Login by Proxy to a Tenant:

  1. Open the Tenants object
  2. Navigate to the Tenant of interest
  3. In the Quick Links section, click the Customer Support Login link to login as this user
    • This Login by Proxy is tracked in the Audit Log, and is visible to the user
  4. When the investigation is complete, click the Switch Back link to exit the Proxy Login and revert to your last login state
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