Community Tenant

About the Community Tenant

The Community Tenant can be configured by ISVs to create community pages like Marketplace, Support Portal, Answers, Ideas, and Social Networking.

The Community provides a space where all Users in all the tenancies (under a single ISV) can share knowledge and collaborate, without requiring a separate login to the platform. Template:ISV Feature

How it Works

The ISV creates a new Tenancy, which serves as host to the Community. This Tenancy is managed via a login account, called the Community Admin.

All new Users in all tenancies under a single ISV are automatically associated with the Community account. This provides single sign-on capability via the community user credentials.

If the Community Tenant is enabled in a tenancy with existing users, additional steps must be taken to make the association.

Learn more: Enabling a Community Tenant with Existing Users

Configure a Community Tenant

1. Complete the following steps to create a Community User (Linked Community Username):

   • Create a New Tenant
   • Create a Community Application in that Tenant via Sites

2. Enable Service_Provider_Settings#Community Site Configuration

Considerations

• Users added to the tenancies are automatically added as users in the Community to enable single sign-on access

• The ISV can login to the Community Tenant to see the list of site users
• The Community User associated with the Community Tenant is based on the Username:

For Username of john@domainname.com, the Community User is john@domainname.com.site

• Users are automatically logged into the Community Tenant when they login to their tenancy
• Users are automatically logged out from the Community Tenant when they log out from their tenancy

*If ISV is not planning to expose Community Tenant registration to the public unless they also register for tenancy, then the Community Tenant username will never by needed by users and they need not know about it.

• In addition to Site Tags, ISVs can use services available in the Community Resource in the REST API to develop additional functionality

Enabling a Community Tenant with Existing Users

To add existing Users in existing tenancies to a Community Tenant, complete the following steps:

1. Create a Registration Page in the Community Tenant
2. Invite Existing Users to register using this page (send the link via Email)
3. After Users register, use the LINK_TO_COMMUNITY_LOGIN service to link the Username with the Community User; Choose one of the following methods:

• Via Link a User to the Community
• Via the following service:

/networking/Service?s=243&a=link_to_community_login&community_login={COMMUNITY_LOGIN}&community_password={COMMUNITY_PASSWORD}

• This Service can only be invoked by Tenant users after they have logged into their tenancy

After any one of the services has been executed successfully, the Username and Community User are now connected. From this point forward, when the user logs in to their tenancy, they are automatically logged in to the Community Tenant.

Sync User Profile Information

By default, the User Profile in the Community Tenant is automatically kept in sync with the user's Personal Setup Information, found in: My Information.

The following fields are automatically synchronized:

• First Name
• Last name
• Email
• Street
• City
• State
• Zip
• Country
• Company
• Title
• Division
• Phone
• Fax
• Mobile