Difference between revisions of "Cases Info"
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''Cases'' are the fundamental unit of a Case Management system. Everything revolves around a ''case'', from the tasks that people carry out to bring it to completion, the communications they carry on to do so, the automated procedures and reminders that help to keep progress on track, to the analytic reports and dashboards that tell your organization how you're doing. | ''Cases'' are the fundamental unit of a Case Management system. Everything revolves around a ''case'', from the tasks that people carry out to bring it to completion, the communications they carry on to do so, the automated procedures and reminders that help to keep progress on track, to the analytic reports and dashboards that tell your organization how you're doing. | ||
{{Note|From a design perspective, all of that functionality is built around the [[Cases Object]] and a case of supporting [[Objects]].}} | |||
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Revision as of 19:29, 13 May 2013
Cases are the fundamental unit of a Case Management system. Everything revolves around a case, from the tasks that people carry out to bring it to completion, the communications they carry on to do so, the automated procedures and reminders that help to keep progress on track, to the analytic reports and dashboards that tell your organization how you're doing.
Note: From a design perspective, all of that functionality is built around the Cases Object and a case of supporting Objects.
