Difference between revisions of "Activity History"

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imported>Aeric
(Created page with "When a record is displayed to the user, the ''activity history'' related to that record appears below it. The activity history contains: :* Email messages that were sent from th...")
 
imported>Aeric
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:* The new old values of any [[Audited Fields]]
:* The new old values of any [[Audited Fields]]
:: For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled.  
:: For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled.  
:: ''Learn more: [[Audit Field Log]]
:: ''Learn more: [[Field Audit Log]]

Revision as of 02:51, 12 February 2015

When a record is displayed to the user, the activity history related to that record appears below it.

The activity history contains:

  • Email messages that were sent from the record form.
  • Messages received through the Email Channel (generally as a reply to a message that was sent).
  • The new old values of any Audited Fields
For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled.
Learn more: Field Audit Log