HowTo:Create Cases from Mobile Devices

With a few configuration steps, you can allow users to create cases from a mobile phone or pad. In the process,

Here are steps to turn on portal on phone for guests to submit cases…

1. Login
2. Goto Case Fields
3. Add Field : Photo of type Image
4. Add Field : Location of type Geolocation
5. Open Case Forms, Edit Guest Form. Include the newly created fields in this form.

Then:

1. Goto Setup -> Channels -> Service Portal
2. Check one of Community and Knowledgebase if not already checked.
3. Turn On “Allow Guests to submit case without login”
4. In the same page , note URL in the “Service Portal Domain” field,
5. Click [Save]

Test it:

1. Open a browser in your mobile device
2. Go to
   http://{yourDomain}

or: type in the URL present in the “Service Portal Domain” field