Invite Contacts to the Service Portal

In some cases, it makes sense to allow Service Desk users to [[Template:HelpDesk:Customizing the Service Desk#self-register|self register]]. For example, if a product is sold through retail channels, customers will come to the service desk through the organization's website, and register for support. In such circumstances, there is rarely a need to invite contacts to the Service Desk (although it can be done).

In other cases, access to the Service Desk is much more restricted. In a B2B setting, for example, only employees of the client company will be eligible to register as service desk users. In those circumstances, you'll invite contacts to the portal.

To invite a contact to use the Service Desk:

1. Go to the Contacts tab
2. Click on the contact you intend to invite
3. Click Actions > Invite to Portal
   
   • This choice appears only when the contact is not already registered as a Service Desk user
   • When clicked, an email that contains the invitation is sent to the user, using the Portal User Welcome Email template