Adding Additional Application Servers

Adding additional instances of the platform can help to load balance traffic and improve performance.

Considerations

• Paths: It's a good practice to use the same paths for platform installation folders and files on each server.
• Distribution of backend services: Running backend services on different servers can help to balance the load. For example, the Report, Bounce, and Import services can run on one server, while and the rest of the services run elsewhere.

Learn More: Enabling and Disabling Backend Services

• Single-instance services: Each backend service should run on only one server. It is therefore important to ensure that no service is enabled on more than one server.
• An additional install behaves like an upgrade: When the installation process finds that the database already exists, it does an "upgrade", rather than a "fresh install". That consideration has several implications:

• The version of the platform installed on the new server must match the version installed on the existing servers. Otherwise, the database will be automatically upgraded, and the existing instances will find that they can no longer access the database.
• Since it's not possible to enable selected backend services during the install, they will need to be Manually Configured after the install.
  Note: If the service is already running on an another server, you should Disable the Backend Service first.

• Quartz is enabled on every install: The Scheduler service is required for platform operations, so it is enabled on every install, whether it is a fresh install or an upgrade. In consequence, you should Disable the Service on the existing server, before doing the new install.

Overview of the Process

1. Disable conflicting services on the original server(s). (In particular, Quartz which will always be in "conflict".)
2. Install the new server.
3. Manually configure backend services it will be hosting.
4. Manual configure changes to the original server(s), as needed, and restart them.

To Install an Additional Instance

1. Disable all services on the original server(s).
2. Install the platform on the additional servers.
3. Verify database connections:
   • Make sure the database server can be accessed from the new server.
   • Verify the login credentials to the database server from the new instance.
4. Configure Backend Services that will be running on the new server.
5. Make the corresponding adjustments to the backend-services configuration on the original instances.
6. Start/restart all servers.