History object
From AgileApps Support Wiki
Revision as of 23:52, 11 November 2014 by imported>Aeric (→Fields)
The History object keeps track of activities related to a record. In the UI, history is shown below the record details.
Fields
Label Field name Notes Category category Identifies the type of activity.
For example:- 2 - Updated this case*
- 4 - Closed this case
- 11 - Completed this task
- 25 - Changed field value* (only applies to Audited Fields
- 29 - Added a note.
- 61 - Sent mail
- *Category 25 is used when a case field is modified. Category 2 does not appear to be used.
For a complete list, see
> Customization > Global Picklists > History Category'
Description description Varies, depending on the activity category.
For category 25 (audited field modified), the structure is:
{#structure-identifier^field-label^old-value^new-value^00005}Example:
{#field_audit.recordname_modified_old_to_new
^#fieldlabel.c3a93f70aa004de6aeb5f9073eb1f759.subject
^Original case title
^Revised case title
^000005}
(If multiple audited fields were modified during a record update, there is one history entry per field.)
Related To related_to {object_id}:{record_id} History Created By history_created_by For an incoming email, the history record's created_by field has the system ID. This field records the ID of the sender, if the from address is recognized. Submitter Photo ID submitter_photo_id The reference ID for the user photo that appears to the left of the activity note in the history. Enumerated Field Tracker enumerated_field_tracker __TBD: Sherwin__ Entity Id entity_id Internal. Identifies the source of an activity record that originated outside the system. Resolved resolved not used Visible to Customer visible_to_customer This flag is true for activity notes that are shown in the service portal, where a portal user (as distinct from an internal user) can see them. Helpful Count helpful_count These counts are used for comments on articles posted in the knowledge base, |- where users can vote them up or down.
Unhelpful Count unhelpful_count Hours Spent hours_spent not used From User ID from_user_id Sender's ID, for outgoing messages Original Message original_email_message Incoming email fields. Sender Name from_name Attachments attachments Email Headers email_headers
