HowTo:Send Messages to Multiple Recipients

For:   Designers Level: Beginner Time:  5 minutes See more:     ◾ HowTo Guides

There are many ways to send a single message to multiple recipients. This writeup summarizes the possibilities, so you can choose the mechanism that is most appropriate for your application.

User-Controlled

When sending an email from a Case or from any other record in the system, a user can add as many recipients as they like.

Advantage: Infinite flexibility

Disadvantage: Requires manual effort that becomes excessive when duplicated my different users and/or repeated by the same user.

Learn more: Respond to a Case or Add a Note

Email Template

When creating an Email Template, a comma-separated list of recipients can be specified.

There are multiple ways to do it:

• Individual recipient addresses can be hard-coded into the To, Cc, or Bcc fields.
• Template Variables can be used include individual email addresses from related Contacts and Users, by referencing Lookup fields contained in the current record.

Advantage: xx

Disadvantage: xx

Mechanism

Description.

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Disadvantage: xx

Wrap Up

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