Rule Actions

1. Select the action to perform when the Rule conditions are satisfied.
   • Set Priority - Change the priority of a case, for example from "P2" to "P1"
   • Set Status - Change the status of a Case--for example, to mark it as closed
   • Update Record - Make a change to the Case record
   • Assign to User - Determine the new owner of the Case record
   • Assign to Team - Determine the group it goes to, so members of the group can claim it
   • Send Email - Send a message, optionally using an Email Template
   • Post Message in Relay - Deliver a message to a social-networking Relay feed
   • Start Activity - Automatically initiate an activity associated with a Case Process
   • Change Activity Status - Set the status of the activity.
   • Execute Rule Set - Chain to a different Rule Set, and execute those Rules. Come back to this when done, and resume processing with the next Rule.
   • Invoke Method - Invoke a method in a Java Class

2. As with conditions, additional options appear, depending on the action you select.

   

3. Click [Add More] to specify additional actions.