Difference between revisions of "ISV"

Revision as of 01:23, 4 August 2011

Independent Software Vendors (ISVs) are Service Providers who use the Installable Version of the platform.

ISVs generally:

Design custom application solutions
Set up Collaborative Development Configurations
Manage Tenants and MSPs in a self-hosted environment, to support users in multiple tenancies.
Use Service Provider Settings to specify global settings that apply to all tenants
Manage Tenant Capabilities to specify settings for individual tenants
Customize the user interface, support information and branding for tenants.

@@ Line 16: / Line 16: @@
 ;Considerations:
-:*ISVs can [[Managing Tenants and MSPs|manage Tenants and MSPs]]
+:*MSPs are considered [[Tenants]] of an ISV
-:*ISVs [[Manage Tenant Capabilities|configure options]] for tenants and MSPs
+:*ISVs provide Customer Support to their MSPs and Tenants
-:*ISVs provide Customer Support to their MSPs/Tenants
 ::*Although MSPs are responsible for adding and managing their own tenants, ISVs can act as support agents for MSPs via [[Customer Support Login]], and can provide support for cases escalated from MSP
-:*MSPs are considered [[Tenants]] of an ISV
-:*Configuration of the ISV service is via [[Service Provider Settings]]
+{{:Tenant System Administration}}
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