Difference between revisions of "Send Email from a Record"

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#* The subject field is then pre-filled from the Template.
#* The subject field is then pre-filled from the Template.
#* If text already exists in the subject field, text from the template is appended to it  
#* If text already exists in the subject field, text from the template is appended to it  
# When finished, click '''[Submit]'''.
# When finished, click '''[Submit]'''.<br>A message appears confirming that the email has been sent, and the message is recorded in the record history.
 
A message appears confirming that the email has been sent, and the message is recorded in the record history.

Revision as of 23:36, 9 July 2013

Users can also send email from a Report.

Send a Message from a Record

To send an email message from a record:

  1. Open the tab that contains the record of interest
  2. Click the record to open it
  3. In the area that says, "Email or Add a note", begin typing your message.
    • The area expands to display an editor window and additional buttons.
    • The default is Private Note, which records your comments in the record history.
  4. Click Email to send your comments as a message, as well
    • For anything other than the Cases Object, a Subject field appears above the message area.
      (For Cases, the subject field is pre-defined.)
  5. Optionally, choose an Email Template
    • The subject field is then pre-filled from the Template.
    • If text already exists in the subject field, text from the template is appended to it
  6. When finished, click [Submit].
    A message appears confirming that the email has been sent, and the message is recorded in the record history.