Difference between revisions of "Activity History"
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:* The new old values of any [[Audited Fields]] | :* The new old values of any [[Audited Fields]] | ||
:: For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled. | :: For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled. | ||
:: ''Learn more: [[Field Audit Log]] | :: ''Learn more: [[Field Audit Log Settings]] | ||
Revision as of 02:52, 12 February 2015
When a record is displayed to the user, the activity history related to that record appears below it.
The activity history contains:
- Email messages that were sent from the record form.
- Messages received through the Email Channel (generally as a reply to a message that was sent).
- The new old values of any Audited Fields
- For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled.
- Learn more: Field Audit Log Settings