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| If you have a question or issue regarding the platform, File a Support Case to get answers: | | If you have a question or issue regarding the platform, open a Support Incident to get answers. To submit a Support Incident, please use our [https://empower.softwareag.com/public_directory.asp directory] to find local and toll-free support numbers for your country and give us a call, or open a Support Incident online using the '''eService''' section of [http://empower.softwareag.com/ Empower]. If you are new to Empower, [https://empower.softwareag.com/register/ request an account] now. |
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| To submit a Support Case: | |
| #From any page, click '''[[File:GearIcon.png]] > Help > Contact Support'''
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| #Click the '''[Add Case]''' button
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| #In the Basic Information section, complete the following information:
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| #;Subject:Enter a description of the issue
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| #;Contact Phone No.:A telephone number where you can be reached
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| #;Case Type:The type of case you would like to submit; Choose one of the options in the list
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| #:*Issue – If there is an error or inaccurate content
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| #:*Change Request – A change you would like to see in our documentation
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| #:*Feature Request – A change you would like to see in the user interface or functionality
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| #:*Question – Any question you have about the documentation or instructions in the user interface{{#if: {{ShowTrainingLink}}|, ask about training, request a demo, add users, or share your experience.}}
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| #In the Description section, complete the following information:
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| #:Enter a Description of the problem, issue, feature request, or question (based on the Case Type you selected)
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| #Optionally, attach a file to the record:
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| #:Click the '''[Choose File]''' button to open a window to your local disk drive; Navigate to the file folder and select a file to attach to the case, and enter a descriptive title for the file
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| #Optionally, complete the information in the Notifications section:
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| #:To notify other members of your team about your support case, click the Lookup [[File:lookupicon.gif]] icon to select Additional Users to Notify
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| #Click '''[Save]''' to submit the case
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| ==Options==
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| After filing a support case, these actions become available:
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| :* '''[Add Comment]''' - Add additional comments about the case to assist the Support Team in resolving the issue
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| :* '''[Close Case]''' - When the issue or question is resolved, the case should be closed. | |
