Setting up Your Cloud Account

Think of the AgileApps Cloud platform as an office building. Each tenant is a company that represents a platform account. And just like the tenant/company can have many employees, that account can have many users. (In this case, your organization is the tenant. You and other members of the organization are prospective users. And like any organization, you have external customers that you service--whether your organization is an entire company or an internal department.)

The very first person to open an AgileApps Cloud platform account creates a new tenant. That person becomes the first Sys Admin for the tenant. After that, additional users can be created, invited, or self-registered. Those users can be given the default privileges for admins, managers, or agents, or they can be given a specific set of individual privileges that you decide on.

ServiceDesk is the initial tenant application. But once the tenant is created, additional applications can be created or installed. The applications that any given user can access is determined by their User Settings.

To create a new account:

1. Go to http://agileappslive.com
2. Click Sign In.
3. Under Sign Up, choose Click here to create a trial account instantly.
4. Fill in the registration information, including an email address, a unique subdomain (typically your company or product name), and the initial password.
5. Agree to the Terms of Service
6. Click [Create my Account]

Tip: For users who are creating a second or third account for a different set of users: The email field becomes both the username and the email address for the initial user. But once the user is created, either or both values can be changed. (When you log in, you will be associated with the same user record, even if the values provided when logging in are different.) If you are creating a second account for a different set of users, you won't be able to specify an email address you are already using in another account. But no matter. As long as the email address has the right form (x@y.com), you can still create the account. You won't see the initial welcome message, but you don't need that message to log in. (You have just specified the URL, username, and password. Nothing more is needed.) Once the account has been created, you can change those values: Log in Go to {YourName} > Personal Settings > My Information Change the username, email address, or both.