Difference between revisions of "Experimenting with ServiceDesk"
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==Using the Email Channel== | ==Using the Email Channel== | ||
To experiment with the email channel: | |||
# If you allow cases to be created by email: | |||
#* Send a message to the support email address configured | |||
#: (Don't worry if you don't have a record in the [[Contacts]] object. As a system [[User]], you are automatically a "known contact".) | |||
# If you don't allow cases to be created by email: | |||
#* Return to the agent console | |||
#* Create a case, listing yourself as the customer | |||
#* Add a Note to the message | |||
# Check your email for the note | |||
# Respond to the note | |||
# Go back to the case to see that the note has been added. | |||
==Using the Support Portal== | ==Using the Support Portal== | ||
Revision as of 00:17, 8 December 2012
Here,you'll experiment with a variety of ServiceDesk capabilities.
Using the Email Channel
To experiment with the email channel:
- If you allow cases to be created by email:
- Send a message to the support email address configured
- If you don't allow cases to be created by email:
- Return to the agent console
- Create a case, listing yourself as the customer
- Add a Note to the message
- Check your email for the note
- Respond to the note
- Go back to the case to see that the note has been added.