Difference between revisions of "Event Rules"

Revision as of 01:01, 17 April 2013

> Customize > Event Based Rules

Specify Rules to execute when any of the following actions are taken, and specify the order in which they execute, if there is more than one:

@@ Line 1: / Line 1: @@
 '''[[File:GearIcon.png]] > Customize > Event Based Rules'''
-Specify one or more Rule Sets to execute when any of the following actions are taken on a case, and specify the order in which they execute, if there is more than one:
+Specify Rules to execute when any of the following actions are taken, and specify the order in which they execute, if there is more than one:
-:* '''Case Created -''' A new Case is created.
+:* '''Record Created -''' A new record is created.
-:* '''Case Updated -''' Data associated with the Case is modified.
+:* '''Record Updated -'''Record data is modified.
-:* '''Case Deleted -''' A Case is deleted.
+:* '''Record Deleted -''' A record is deleted.
-:* '''Case Reopened -''' A closed Case is reopened.
+:* '''Record Owner Changed -''' Someone new becomes responsible for the record.
-:* '''Case Owner Changed -''' Someone new becomes responsible for the Case.
-<noinclude>
-[[Category:{{HD}}]]
-</noinclude>