Difference between revisions of "ISV"
From AgileApps Support Wiki
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:*ISVs provide Customer Support to their MSPs and Tenants | :*ISVs provide Customer Support to their MSPs and Tenants | ||
::*Although MSPs are responsible for adding and managing their own tenants, ISVs can act as support agents for MSPs via [[Customer Support Login]], and can provide support for cases escalated from MSP | ::*Although MSPs are responsible for adding and managing their own tenants, ISVs can act as support agents for MSPs via [[Customer Support Login]], and can provide support for cases escalated from MSP | ||
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Revision as of 01:26, 4 August 2011
Independent Software Vendors (ISVs) are Service Providers who use the Installable Version of the platform.
ISVs generally:
- Design custom application solutions
- Set up Collaborative Development Configurations
- Manage Tenants and MSPs in a self-hosted environment, to support users in multiple tenancies.
- Use Service Provider Settings to specify global settings that apply to all tenants
- Manage Tenant Capabilities to specify settings for individual tenants
- Customize the user interface, support information and branding for tenants.