Difference between revisions of "Activity History"
From AgileApps Support Wiki
imported>Aeric |
imported>Aeric |
||
| Line 6: | Line 6: | ||
:* Private notes added to the record. | :* Private notes added to the record. | ||
:* The new old values of any [[Audited Fields]]. | :* The new old values of any [[Audited Fields]]. | ||
:: For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled. | ::* For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled. | ||
:: ''Learn more: [[Field Audit Log Settings]] | ::* ''Learn more: [[Field Audit Log Settings]] | ||
Revision as of 02:59, 12 February 2015
When a record is displayed to the user, the activity history related to that record appears below it.
Each entry in the activity history tells who did what, and when. The history shows:
- Emails that were sent by platform user or by the user.
- Messages received through the Email Channel (generally as a reply to a message that was sent).
- Private notes added to the record.
- The new old values of any Audited Fields.
- For Cases, all fields are audited, by default. So for example, any change to the status or priority of a case record is automatically recorded in the case history. For other objects, field auditing must be explicitly enabled.
- Learn more: Field Audit Log Settings