Difference between revisions of "History object"

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imported>Aeric
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These counts are used for comments on articles posted in the knowledge base, where users can vote them up or down.
These counts are used for comments on articles posted in the knowledge base, where users can vote them up or down.
|-
|-
| Unhelpful Count || unhelpful_count ||
| Unhelpful Count || unhelpful_count
|-
|-
| Hours Spent || hours_spent || not used
| Hours Spent || hours_spent || not used
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| Original Message || original_email_message || rowspan="4"| Incoming email fields.
| Original Message || original_email_message || rowspan="4"| Incoming email fields.
|-
|-
| Sender Name || from_name ||
| Sender Name || from_name
|-
|-
| Attachments || attachments ||
| Attachments || attachments
|-
|-
| Email Headers || email_headers ||
| Email Headers || email_headers
|}
|}


===Standard Fields===
===Standard Fields===
{{:Standard Field Parameters}}
{{:Standard Field Parameters}}

Revision as of 23:55, 11 November 2014

The History object keeps track of activities related to a record. In the UI, history is shown below the record details.

History Fields

Label Field name Notes
Category category Identifies the type of activity.
For example:
  • 2 - Updated this case*
  • 4 - Closed this case
  • 11 - Completed this task
  • 25 - Changed field value* (only applies to Audited Fields
  • 29 - Added a note.
  • 61 - Sent mail
*Category 25 is used when a case field is modified. Category 2 does not appear to be used.

For a complete list, see GearIcon.png > Customization > Global Picklists > History Category'

Description description

Varies, depending on the activity category.
For category 25 (audited field modified), the structure is:
{#structure-identifier^field-label^old-value^new-value^00005}

Example:

{#field_audit.recordname_modified_old_to_new
^#fieldlabel.c3a93f70aa004de6aeb5f9073eb1f759.subject
^Original case title
^Revised case title
^000005}

(If multiple audited fields were modified during a record update, there is one history entry per field.)

Related To related_to {object_id}:{record_id}
History Created By history_created_by For an incoming email, the history record's created_by field has the system ID. This field records the ID of the sender, if the from address is recognized.
Submitter Photo ID submitter_photo_id The reference ID for the user photo that appears to the left of the activity note in the history.
Enumerated Field Tracker enumerated_field_tracker __TBD: Sherwin__
Entity Id entity_id Internal. Identifies the source of an activity record that originated outside the system.
Resolved resolved not used
Visible to Customer visible_to_customer This flag is true for activity notes that are shown in the service portal, where a portal user (as distinct from an internal user) can see them.
Helpful Count helpful_count

These counts are used for comments on articles posted in the knowledge base, where users can vote them up or down.

Unhelpful Count unhelpful_count
Hours Spent hours_spent not used
From User ID from_user_id Sender's ID, for outgoing messages
Original Message original_email_message Incoming email fields.
Sender Name from_name
Attachments attachments
Email Headers email_headers

Standard Fields

Standard Field Parameters