Difference between revisions of "Article History (Deprecated)"

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==Customizing ServiceDesk==
==Customizing ServiceDesk==
v1 - In Progress:
v1 - Aug 2013:
:* Overview of ServiceDesk features
:* Overview of ServiceDesk features
:* Changing the application name and object names
:* Changing the application name and object names
:* Customizing the Service Portal, with Community and Knowledge Base options
:* Customizing the Service Portal, with Community and Knowledge Base options

Revision as of 00:23, 7 August 2013

Building a Dynamic Case Management Application

v4 - Aug 2013:

  • Simplify the discussion to focus on building a Dynamic Case Management app, with a short survey of other options
  • Add links to reference information in the support wiki in each major section
  • p.9: Point out that the application name can be changed at will--for an installed app, as well as one you build
  • p. 66: Instructions for packaging the application

v3 - July 2013:

  • p.4: Illustrate scope of opportunities in the intro
  • p.11: Description of the design approach, and why
  • p.13: Prerequisites for building the app
  • p.13: Description of the different development approaches
  • p.16: Next Steps – what to do next, depending on the development approach
  • p.21: Creating a new DCM app
  • pp. 38-45: Improve organization of process-construction information
  • p. 72: Highlight additional development tools

v2 - 6/18/2013:

  • Improve instructions for process models and add-record rule action.

v1 - 6/13/2013:

  • Explanation of rule processing, improved testing instructions.

Customizing ServiceDesk

v1 - Aug 2013:

  • Overview of ServiceDesk features
  • Changing the application name and object names
  • Customizing the Service Portal, with Community and Knowledge Base options