Difference between revisions of "Process Settings"

Revision as of 20:22, 11 April 2013

Name - Give the process a name.
Description - Give it a short description.
Required - If this box is checked, the Process is marked with an asterisk (*) to indicate that it must be completed before the case can be closed.
Process Model - Select the template that defines the sequence of steps that make up the process. (The tasks to be performed.)

Target Duration - Specify the numbers of days or hours in which the process will normally be completed. (This field exists for reporting only, to track the number of processes that were within goal or exceeded the target.)
Target Date will be Calculated from -

Process Start - The target date is calculated from the date and time that the process is initiated.
Case Creation - The target date is based on the start-date of the case, regardless of when the process starts.

Calculate using Business Hours - Clicking this button lets you choose the Business Hours Calendar to use for the target date calculations. Leave it unchecked for a 24/7, 365 response policy.

@@ Line 2: / Line 2: @@
 :* '''Name -''' Give the process a name.
 :* '''Description -''' Give it a short description.
-:* '''Required -''' If this box is checked, the Process is marked to indicate that it must be completed before the case can be closed.
+:* '''Required -''' If this box is checked, the Process is marked with an asterisk (*) to indicate that it must be completed before the case can be closed.
 :* '''Process Model -''' Select the template that defines the sequence of steps that make up the process. (The tasks to be performed.)