Difference between revisions of "Invite Contacts to the Service Portal"

Revision as of 18:02, 1 November 2012

To invite a contact to use the Service Desk:

Go to the Contacts tab
Click on the contact you intend to invite
Click Actions > Invite to Portal
- This choice appears only when the contact is not already registered as a Service Desk user
- When clicked, an email that contains the invitation is sent to the user, using the Portal User Welcome Email template

@@ Line 1: / Line 1: @@
-In some cases, it makes sense to allow [[Service Desk]] users to [[{{HelpDesk}}:Customizing the Service Desk#self-register|self register]]. For example, if a product is sold through retail channels, customers will come to the service desk through the organization's website, and register for support. In such circumstances, there is rarely a need to invite contacts to the Service Desk (although it can be done).
+To invite a contact to use the Service Desk:
-In other cases, access to the Service Desk is much more restricted. In a B2B setting, for example, only employees of the client company will be eligible to register as service desk users. In those circumstances, you'll invite contacts to the portal.
-'''To invite a contact to use the Service Desk:'''
 # Go to the '''Contacts''' tab
 # Click on the contact you intend to invite