Difference between revisions of "ISV"

From AgileApps Support Wiki
imported>Aeric
imported>Aeric
 
(9 intermediate revisions by the same user not shown)
Line 1: Line 1:
Independent Software Vendors (ISVs) are [[Service Provider]]s who use the [[Installable Version]] of the platform.  
An "ISV" (also known as an ''installer'', or [[Service Provider]]) is someone who installs and administers the platform's [[Installable Version]].


ISVs generally:
The platform's Installable Version lets you:
:* Design custom application solutions
:* Set up [[Collaborative Development Configurations]]
:* Set up [[Collaborative Development Configurations]]
:* [[Managing Tenants and MSPs|Manage Tenants and MSPs]] in a self-hosted environment, to support users in multiple tenancies.
:* [[Managing Tenants|Manage Tenants]] in a self-hosted environment
:* [[Manage Tenant Capabilities]] to determine which tenants have access to which features
:* Use [[Service Provider Settings]] to specify global settings that apply to all tenants
:* Use [[Service Provider Settings]] to specify global settings that apply to all tenants
:* [[Manage Tenant Capabilities]] to specify settings for individual tenants
:* Customize the user interface, support information and branding for tenants.
:* Customize the user interface, support information and branding for tenants.
{{#if: {{ShowIsvInfo}} |
:* Design custom application solutions for use by their tenants
ISVs may also:
:* Set up [[Platform Request Listener]]s
:* Set up [[Custom Context Listener]]s


It is also possible to:
:* Set up a [[Default Tenant Database]]
:* Set up a [[Global Tenancy]] to automatically share common data with tenants
:''Learn more:'' [[{{cloud}}]]
:''Learn more:'' [[{{cloud}}]]


;Considerations:
;Considerations:
:*MSPs are considered [[Tenants]] of an ISV
:*Operators of the Installable Version generally provide Customer Support to their Tenants  
:*ISVs provide Customer Support to their MSPs and Tenants  
::*Although MSPs are responsible for adding and managing their own tenants, ISVs can act as support agents for MSPs via [[Customer Support Login]], and can provide support for cases escalated from MSP
 
{{:Tenant System Administration}}
<noinclude>
<noinclude>


Line 26: Line 21:
[[Category:Glossary]]
[[Category:Glossary]]
</noinclude>
</noinclude>
}}

Latest revision as of 00:26, 8 April 2014

An "ISV" (also known as an installer, or Service Provider) is someone who installs and administers the platform's Installable Version.

The platform's Installable Version lets you:

It is also possible to:

Learn more: Installable Version
Considerations
  • Operators of the Installable Version generally provide Customer Support to their Tenants