Difference between revisions of "Article History (Deprecated)"
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{{Deprecated|<br>As of Feb 2014, article updates are found in the "New in the Docs" sections of the [[Release Notes]].}} | |||
__TOC__ | |||
==Building a Dynamic Case Management Application== | ==Building a Dynamic Case Management Application== | ||
{{^Build | {{^Article Build a DCM App}} | ||
v5 - 16 Aug 2013 (published 23 Aug) | v5 - 16 Aug 2013 (published 23 Aug) | ||
:* Modified to reflect reorganized menus. | :* Modified to reflect reorganized menus. | ||
:* | :* Revised material on defining Service Level Objectives to correspond to [[DCM app]] procedures. | ||
v4 - Aug 2013: | v4 - Aug 2013: | ||
| Line 29: | Line 31: | ||
==Customizing ServiceDesk== | ==Customizing ServiceDesk== | ||
{{^Customize ServiceDesk | {{^Article Customize ServiceDesk}} | ||
v2 - 16 Aug 2013 (published 23 Aug) | |||
:* Modified to reflect reorganized menus | |||
:* Added material on defining [[SLAs]] | |||
v1 - Aug 2013: | v1 - Aug 2013: | ||
:* Overview of ServiceDesk features | :* Overview of ServiceDesk features | ||
:* Changing the application name and object names | :* Changing the application name and object names | ||
:* Customizing the Service Portal, with Community and Knowledge Base options | :* Customizing the Service Portal, with Community and Knowledge Base options | ||
==Introduction to Dynamic Case Management== | |||
{{^Article Intro to DCM}} | |||
Aug 2014 | |||
:* Created | |||
Latest revision as of 01:21, 7 June 2014
DEPRECATED:
As of Feb 2014, article updates are found in the "New in the Docs" sections of the Release Notes.
Building a Dynamic Case Management Application
Building a Dynamic Case Management Application in the AgileApps Cloud (pdf)
v5 - 16 Aug 2013 (published 23 Aug)
- Modified to reflect reorganized menus.
- Revised material on defining Service Level Objectives to correspond to DCM app procedures.
v4 - Aug 2013:
- Simplify the discussion to focus on building a Dynamic Case Management app, with a short survey of other options
- Add links to reference information in the support wiki in each major section
- p.9: Point out that the application name can be changed at will--for an installed app, as well as one you build
- p. 66: Instructions for packaging the application
v3 - July 2013:
- p.4: Illustrate scope of opportunities in the intro
- p.11: Description of the design approach, and why
- p.13: Prerequisites for building the app
- p.13: Description of the different development approaches
- p.16: Next Steps – what to do next, depending on the development approach
- p.21: Creating a new DCM app
- pp. 38-45: Improve organization of process-construction information
- p. 72: Highlight additional development tools
v2 - 6/18/2013:
- Improve instructions for process models and add-record rule action.
v1 - 6/13/2013:
- Explanation of rule processing, improved testing instructions.
Customizing ServiceDesk
Customizing the ServiceDesk application in the AgileApps Cloud (pdf)
v2 - 16 Aug 2013 (published 23 Aug)
- Modified to reflect reorganized menus
- Added material on defining SLAs
v1 - Aug 2013:
- Overview of ServiceDesk features
- Changing the application name and object names
- Customizing the Service Portal, with Community and Knowledge Base options
Introduction to Dynamic Case Management
An Introduction to Dynamic Case Management and the AgileApps Cloud (pdf)
Aug 2014
- Created