Difference between revisions of "Version 10.0 Platform"
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===July, 2013=== | ===July, 2013=== | ||
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====Ability to Create New Applications==== | ====Ability to Create New Dynamic Case Management Applications==== | ||
:You now have two ways to create a new Dynamic Case Management (DCM) application. The first is to customize the (one and only) ServiceDesk application. That lets you take advantage of special [[ServiceDesk Features]] for customer interactions, but you can only have one such application installed at any given time. For other kinds of cases, you can create a new '''Dynamic Case Management Application''', and have as many of those as you like. | :You now have two ways to create a new Dynamic Case Management (DCM) application. The first is to customize the (one and only) ServiceDesk application. That lets you take advantage of special [[ServiceDesk Features]] for customer interactions, but you can only have one such application installed at any given time. For other kinds of cases, you can create a new '''Dynamic Case Management Application''', and have as many of those as you like. | ||
:''Learn more:'' [[Application Construction Wizard]] | :''Learn more:'' [[Application Construction Wizard]] | ||
Revision as of 00:05, 30 July 2013
See also: Previous Enhancements
Upcoming Enhancements
At Design Time, Create New Email Templates and Rule Sets "On the Fly"
- The Problem:When creating a process step that sends an email, for example, you need to specify the template to use for the message--otherwise you can't save your work. But what if no templates have been created yet? You have to stop what you're doing and start down another track to create the item you need.
- The Solution: In the selection list that shows Email Templates, it is now possible to create a new template on the spot. An empty template is created with the name you specify, ready for you to customize later. In the meantime, you can continue doing what you're doing, and save your current work before starting something new.
July, 2013
Ability to Create New Dynamic Case Management Applications
- You now have two ways to create a new Dynamic Case Management (DCM) application. The first is to customize the (one and only) ServiceDesk application. That lets you take advantage of special ServiceDesk Features for customer interactions, but you can only have one such application installed at any given time. For other kinds of cases, you can create a new Dynamic Case Management Application, and have as many of those as you like.
- Learn more: Application Construction Wizard
Global Email Templates
- Previously, email templates were created for each object (for example, the Cases object). That capability still exists but now, global email templates can be created. Those templates can be used when sending a message from any record in the system (for example, from records in the Contacts or Tasks objects.
Add and update records using simple URLs
- Using a URL with the right format (and assuming you are logged into the platform), you can add or update a record, just by visiting that URL in your browser. For external applications, it means that adding or updating application data has never been easier.
User-Role Function
- A new function can be used to see if the current user has a given Role. That function can be used in Form Layout Rules for example, to vary the appearance of the form based on the user's role.