Platform Subscription Summary

About the Subscription Summary

When you are a platform subscriber, the following information is tracked and can be viewed in the Subscription Summary:

• Subscription Information
• Plan information
• Space Allocation/Used Space for Documents and Data
• Number of Emails sent this month, Email Credits Available, Email Campaign Activity

About Email Credits

Included in your Subscription Plan are a selected number of email credits per month. These email credits are used when sending Email Campaigns.

Additional blocks of email credits can be purchased as needed, providing maximum flexibility for your outbound email marketing efforts.

View Subscription Information

1. Click Settings > Administration > Subscription Summary
   The Subscription Information and Licensing Activity page appears.
2. To recalculate the space used by your database and documents, click the Recalculate Space link

From the available buttons, you can also:

• Modify Service Plan
• Buy Email Credits
• Update Credit Card Information
• Show Usage

Modify Service Plan

1. Click Settings > Administration > Subscription Summary
2. Click the [Modify Service Plan] button and choose an action from the list:

Legacy Customers (prior to Aug, 2011)	Customers since Aug, 2011
Add User Licenses Add Data Space Add Document Space Upgrade Subscription Plan Reduce User Licenses Reduce Data Space Reduce Document Space Downgrade Subscription Plan Terminate Subscription Add Professional Services	Add User Licenses Add Data Space Add Document Space Upgrade Subscription Plan Reduce User Licenses Change Subscription Option Add Professional Services

Note: The service plan you select includes a certain number of API Calls. Check the API Calls Log to see how many API Calls you typically make. (To see how the calls are calculated, review the Considerations section.)

Buy Email Credits

1. Click Settings > Administration > Subscription Summary
2. Click the [Buy Email Credits] button and complete the following information:
   • Purchasing Information - Select the number of email credits from the list
   • Card Information - Provide credit card info
   • Billing Contact and Address Information

Update Credit Card Information

1. Click Settings > Administration > Subscription Summary
2. Click the [Update Credit Card] button and complete the following information
   • Card Information
   • Billing Contact and Address Information

Show Usage

1. Click Settings > Administration > Subscription Summary
2. Click the [Show Usage] button.
   Resource allocation limits and usage relative to those limits is displayed.

Convert Your Trial to a Subscription

After the Trial Subscription period, you will be asked to choose your subscription options and select the users (number of licenses) you wish to have.

To convert a Trial to a Subscription: Click the [Subscribe Now] button and follow the instructions to subscribe to the Platform.

Terminate a Subscription

Legacy Customers (prior to Aug 2011):

1. Click Setup > Administration > Subscription Summary
2. Click [Modify Service plan]
3. Select Terminate Subscription from the action drop down
4. Click [Next]

Customers since Aug 2011:

1. Click Setup > Administration > Subscription Summary
2. In the Tenant Base Plan section, click the Terminate link next to your plan.